Privacy Policy

Introduction

This Privacy Policy describes how Audnegin ("we," "us," or "our") collects, uses, and protects information when you visit our website audnegin.org or use our digital gift card services. We are committed to protecting your privacy and maintaining the security of your personal information.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information when you use our services:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details, billing address, and other payment-related information (processed through secure third-party payment processors)
• Account Information: Username, password, and account preferences if you create an account
• Transaction Information: Details about gift card purchases, including purchase date, amount, and gift card type
• Communication Records: Information from your interactions with our customer support team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and referring website
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience (see our Cookie Policy section below)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your gift card purchases, including delivery of digital codes via email
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues
• Account Management: To create and maintain your account if you choose to register
• Transaction Processing: To verify payment information and prevent fraud
• Communication: To send order confirmations, receipts, and important service updates
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against unauthorized access, fraud, and other security threats

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Examples include:

• Payment processors for secure transaction handling
• Email service providers for sending order confirmations
• Web hosting services for website infrastructure
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders, subpoenas, or government requests. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Use of reputable third-party payment processors that comply with industry standards

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:

• The duration of our relationship with you
• Legal and regulatory requirements
• Records retention obligations
• Dispute resolution needs

When we no longer need your information, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain exceptions
• Objection: You can object to certain processing of your information
• Data Portability: You can request a copy of your information in a portable format

To exercise these rights, please contact us at [email protected] or call (302) 894-0511. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

International Users

Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to request deletion of your information, and the right to opt-out of the sale of your information. We do not sell personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.